Your customers want to know where their package is, when it will ship, and when it will arrive. Relay makes that possible — without creating extra work for your team.
With Relay, quickly create a branded customer portal that integrates out of the box with all of the major carriers.
Pro tip: Use the portal to feature recommended product suggestions, share new content and communicate directly with customers via email and SMS.
Relay provides a customizable interface that makes processing returns easier and less stressful.
Create workflows that actually work for your business’s rules and restrictions. Relay automates everything that can be automated — and alerts your team when something needs a human’s attention.
Set rules based on SKU, product type, price and many other variables.
Instantly set return shipping fees. Waive or charge restocking fees.
Create custom emails and communication triggers.
Stop spending hours training your team on complex internal processes. Relay frees up your customer service team to actually serve your customers.
Unlike other solutions that require advance coding to connect to your technology, Relay easily integrates with all of the top order management, e-Commerce and catalog systems.
Relay’s custom reporting tools will blow your mind, not your budget.
From day one, Relay starts collecting valuable data about your customers’ purchasing and return journeys.
Set rules based on SKU, product type, price and many other variables.
Instantly set return shipping fees. Waive or charge restocking fees.
Create custom emails and communication triggers.
Relay is a brainchild of e-commerce managers who spent over a decade working with brands that want to create unique digital experiences.
After years of helping clients search for a powerful shipping and returns platform — only to come up dry — we decided to build one ourselves.
By teaming up with our customers and understanding their needs and goals, we were able to design a solution that’s easy to use, easy to integrate and easy to afford.
